policies

love letters sign-up and discount

Your discount code will be delivered to your email address, please check your spam folder if you don’t receive within a few minutes of signing up. Discount codes are not provided retroactively - if you do not receive your code, please send us an email at hello@detroitrose.com. Discount applied before shipping and taxes.

order processing & shipping

All of our items are handmade to order and will ship from our studio within 10 days of purchase. You will receive an email notification containing tracking information once your order has been shipped. **Please note, processing and shipping times may be delayed due to COVID-19.

returns & exchanges

We are a small business and our products are hand made in small batches, therefore we do not accept returns or issue refunds for any used products.

CANDLES: We may issue an exchange for clean, unused, undamaged candles if requested within 14 days of purchase.

SKIN: We cannot accept returns or exchanges of used or unused skin care due to the nature of the product and packaging.

If you are unhappy with your order please contact us at hello@detroitrose.com and we will work to create a positive experience for you.

privacy

We collect the minimum amount of information about you while you shop our site. This policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, and email address, together with data about your use of this website. Other information that may be needed to process a request may also be collected as indicated on the website, i.e. social media usernames.

We use Facebook and Google Pixels to help us track conversions from our various marketing channels.

We use the information collected primarily to process the task for which you visited the website. All reasonable precautions are taken to prevent unauthorized access to this information. As a result, this safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Cookies: Your internet browser has the built-in capability for storing small files, called “cookies,” that hold information which allows a website to recognize your account. Our website takes advantage of this capability to enhance and expedite your shopping experience. Therefore, you have the ability to prevent your computer from accepting cookies. If you go that route, certain functionality on our website may be affected.

We do not disclose any personal information obtained about you from this website to third parties. We may use your information to keep in contact with you, but you will be given the opportunity to remove yourself from any mailing list or similar device.

We will take appropriate steps to draw to your attention any changes in our policy. We suggest you read our policy regularly or each time you visit our site to ensure it still meets with your approval.

Please contact us at hello@detroitrose.com if you have any questions about our Privacy Policy.